Returns & Exchanges
We have the quality of our products and your satisfaction. Should you have any reason to not fully be satisfied with what you buy, we are also available to rectify the situation.
Return Policy
30-Day Returns
Items not used within the 30 days of purchase, can be returned without openings and refunded or exchanged.
Easy Return Shipping
We also supply you with prepaid return labels so that you can have a convenient and an easy time returning.
Fast Refunds
After refunds have been received and inspected, they are refunded within 3-5 business days.
Return Guidelines
- Eligible Items: Printers, ink cartridges, and paper packs can be returned without being opened.
- Special Conditions: Defective ink cartridges can be returned only if detected faulty.
- Important to note: Custom or special-order products are final, and thus not replaceable.
Track Your Return
Frequently Asked Questions
Printer Troubleshooting & Support FAQs
This may indicate low ink, clogged nozzles, or incorrect paper settings. You can usually fix this issue by cleaning the print head or running a printer maintenance cycle.
Turn off the printer, carefully remove the jammed paper as described in your user manual, and then power the printer back on. Avoid pulling paper from the front to prevent damage.
Yes, our technical support team is available to assist you with setup, usage guidance, and troubleshooting. Contact us through email or phone for personalized help.
Standard delivery typically takes 3–5 business days. Express shipping options can deliver within 1–2 days depending on your location and courier availability.
Yes, we provide free shipping on qualifying orders above a certain value. Check the cart or shipping page during checkout for eligibility details.