Refund & Return Policy

Last Updated: August 21, 2025

1. 30-Day Return Window

You can request a return within 30 days from the date of delivery.

To qualify for a return:

• The product must be unused, unopened, and in its original packaging.
• All accessories, manuals, and original boxes must be included.
• Proof of purchase (invoice or order confirmation) is required.

2. Return Process

To start a return request:

• Contact our support team at support@cartrigoinfo.com within 30 days of receiving your order.
• Mention your order number, reason for return, and attach a photo of the product (if defective or damaged).
• Our team will review your request and provide return shipping instructions within 24–48 hours.

Note: Please do not send any product back before receiving confirmation from our support team.

3. Return Shipping

• If the return is due to our error (e.g., defective, damaged, or wrong item), Cartrigo Info will cover 100% of the return shipping cost.
• If the return is due to a change of mind or customer preference, shipping charges will be deducted from the refund amount.
• All returns must be shipped using the carrier and return label provided by our support team.

4. Inspection & Approval

Once your return package reaches our warehouse:

• The item will be inspected within 2–3 business days.
• If approved, you will receive a refund confirmation email.
• If the product does not meet return criteria (e.g., used, missing parts, or damaged), the return may be rejected.

5. Refund Timeline

• Approved refunds are processed within 5–7 business days after inspection.
• The refund will be issued to your original payment method (e.g., credit card, PayPal, etc.).
• Processing time may vary depending on your payment provider or bank.

6. Non-Returnable Items

For hygiene, warranty, and quality reasons, the following items cannot be returned:

• Opened ink or toner cartridges
• Products damaged due to improper installation or misuse
• Software, downloads, or electronic license keys
• Items marked as “Final Sale” or “Non-Returnable”

7. Damaged or Defective Items

If your product arrives damaged or not functioning properly, please notify us within 48 hours of delivery. We will immediately replace the product or offer a full refund after verification.

Send issue details and photos to support@cartrigoinfo.com.

8. Exchange Policy

If you wish to exchange a product (e.g., wrong model or compatibility issue):

• Contact us within 7 days of receiving the product.
• Exchanges are accepted for products of equal or higher value.
• Additional charges (if applicable) must be paid before shipping the replacement.

9. Cancellations

• Orders can be cancelled within 12 hours of placing them, provided they haven’t been shipped.
• Once an order is shipped, the cancellation request will be treated as a return.

10. Contact Information

For all return, refund, or exchange requests, please contact:

Email: support@cartrigoinfo.com

Address: Cartrigo Info LLC, 539 W. Commerce Street, #8470, Dallas, TX 75208, USA

Our customer care team is available Monday to Friday, 9:00 AM – 6:00 PM (CST).

11. Legal Notice

• Cartrigo Info reserves the right to reject any return that does not meet the above conditions.
• The company may modify or update this policy without prior notice.
• Valid proof of purchase is required for all return requests.