Cartrigo Info

Printer Troubleshooting & Support FAQs

This may indicate low ink, clogged nozzles, or incorrect paper settings. You can usually fix this issue by cleaning the print head or running a printer maintenance cycle.

Turn off the printer, carefully remove the jammed paper as described in your user manual, and then power the printer back on. Avoid pulling paper from the front to prevent damage.

Yes, our technical support team is available to assist you with setup, usage guidance, and troubleshooting. Contact us through email or phone for personalized help.

Standard delivery typically takes 3–5 business days. Express shipping options can deliver within 1–2 days depending on your location and courier availability.

Yes, we provide free shipping on qualifying orders above a certain value. Check the cart or shipping page during checkout for eligibility details.

Yes, eligible items can be returned within the specified return window if unused and in original condition. Refer to our Return Policy page for full details.

Yes, most printers come with a manufacturer’s warranty covering defects for a specific duration. Please check the product description or included documentation for warranty details.

You can reach out via email with details and images of the issue. Our team will review and arrange a replacement or refund based on the findings.

We accept major credit/debit cards, PayPal, online banking, and select installment options depending on your region.

You can cancel or modify your order before it ships. Once dispatched, changes may require processing a return under our policy guidelines.